Shipping policy

We ship using UPS Ground as our primary shipping company. Order pickup is available for local orders, only. Any additional arrangements requested for pick up or shipping must be paid for in advance by the buyer before arrangements are scheduled.  Additional arrangements are subject to shop's approval.

Shipping rates can be calculated based on flat rates, or by weight and delivery location. If flat rate shipping is not available for a product, the shipping will be calculated at checkout based on the box dimensions, overall weight of the items shipped, and on the distance of the customer's address from our distribution location. We pack and ship your order once we have built your entire order. We reserve the right to delay shipping from the time of order until all components required to fulfill a customer's order are fabricated and powder coated, which can be up to eight weeks from the time an order is placed. 

If damages are incurred during shipping that impair the operability of our product(s), we will file a claim with the shipping company on your behalf. There is no guarantee of compensation by the shipping company when a claim is filed. Superficial damages including scratches or blemishes to the powder coating are not considered damages warranting compensation.  Any returns initiated by the customer will require the customer to pay the shipping back to Rhino Tool Systems. If packages are lost during transit, we will assist in filing a claim with the shipper on your behalf.

Shipping outside of the continental United States and Canada is not available unless explicit permission is acquired from the shop owner and all shipping is arranged and paid for by buyer in advance of any action on our end.